Updated: September 16, 2026
This Shipping Policy explains how Wallaesthetic processes, produces, and ships ready-made and custom products purchased through wallaesthetic.com. Unless otherwise stated, all time estimates below are expressed in business days.
1. Where We Ship From
Wallaesthetic products are primarily produced and shipped from China. Depending on the product, order contents, and available fulfillment arrangements, items in the same order may occasionally be shipped in separate packages.
2. Ready-Made Product Processing Time
Ready-made products normally require 3–5 business days for order verification, quality inspection, packaging, and dispatch.
3. Custom Product Production Time
Custom LED neon signs and custom line-art mirrors normally require 7–10 business days for material preparation, manufacturing, quality inspection, packaging, and handover to the carrier. Design-proof preparation and revisions take place before this production period.
The production estimate starts on the next business day after full payment, receipt of all required information, and your explicit approval of the final design proof. Every custom order requires approval; silence is not approval. Design communication, proof revisions, and time waiting for customer information or approval are separate from the production estimate. If a later customer-requested change affects the schedule, we will explain the impact and agree a revised timetable before proceeding.
4. Rush Production for Custom Products
When available, optional $25 rush production reduces the estimated custom-product production period to 5–7 business days, starting on the next business day after full payment, receipt of all required information, and explicit final-design approval.
Rush production covers manufacturing, inspection, packaging, and carrier handover—not design communication, customer approval, or expedited transportation. Availability depends on design complexity, materials, capacity, and seasonal demand. It is not a guarantee of delivery by an event date. If rush production is unavailable, we will refund the $25 fee. If a delay on our side means we do not hand the order to the carrier within the agreed rush-production window, we will proactively refund that fee. See the Custom Design & Rush Production Policy for details.
5. Estimated Shipping Time to the United States
After carrier handover, estimated shipping time to the contiguous United States (the lower 48 states and Washington, D.C.) is 7–12 business days.
Alaska and Hawaii: shipping is available via postal service to eligible physical addresses. The 7–12-business-day estimate above does not apply to these destinations. Please contact us before ordering to confirm the available postal service, destination-specific transit estimate, and any shipping charges.
Unsupported addresses: we cannot ship to P.O. Boxes or military/diplomatic postal addresses, including APO, FPO, and DPO. Please provide an eligible non-military physical delivery address. If an order is submitted with an unsupported address, we will contact you for an eligible alternative or cancellation of the unshipped order for a full refund. Please check with us before payment if you are unsure whether your address is supported.
For U.S. territories, remote locations, or areas with limited carrier service, please contact us before ordering to confirm whether delivery is available and the applicable estimate. Postal availability for Alaska and Hawaii does not imply support for every U.S. territory or address.
For the contiguous United States, estimated processing/production plus shipping time is generally:
- Ready-made products: approximately 10–17 business days.
- Standard custom products: approximately 14–22 business days, counted from the next business day after full payment, complete information, and final-design approval.
- Rush custom products: approximately 12–19 business days, counted from the next business day after full payment, complete information, and final-design approval.
These totals do not apply to Alaska or Hawaii. For custom orders, they also do not include the earlier design-proof and revision stage. They are estimates rather than guaranteed delivery dates. Weekends and relevant public holidays in China or the destination country are not counted as business days. If you need an item for a specific event, contact us before ordering so we can assess the available time.
6. Tracking Information
Dispatch means the package has been handed to the carrier; creating a shipping label alone does not count as dispatch. When tracking is available, a tracking number or link will be sent automatically to the order email address after dispatch. Tracking may require 1–3 business days to show its first carrier update.
If you have not received tracking information after the estimated processing or production period, please contact us through our Contact Us page and include your order number.
7. Shipping Charges
Available shipping services and any shipping charge will be shown at checkout before payment. Optional rush-production charges apply only to production and are separate from any shipping charge.
8. Customs Duties and Import Taxes
Applicable import duties, customs charges, and import taxes are covered by Wallaesthetic. Customers should not normally be required to pay additional import charges upon delivery.
If a carrier or customs representative unexpectedly requests an import payment, please contact Wallaesthetic before making payment. Provide the order number and a copy or photograph of the request so we can investigate and provide instructions.
9. Shipping Address and Order Changes
Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after production, packing, or dispatch has begun.
If a package is returned, delayed, or lost because the customer provided an incorrect or incomplete address, refused delivery without authorization, or failed to collect the package, the customer may be responsible for reasonable reshipping and return-shipping costs. Custom products returned as undeliverable do not become eligible for a change-of-mind refund.
10. Separate Shipments
An order containing multiple products may arrive in more than one package or on different dates. When available, separate tracking information will be provided for each shipment. A partial delivery does not necessarily mean that items are missing.
11. Delays
Shipping may be affected by peak seasons, severe weather, carrier disruptions, customs inspections, public holidays, transportation restrictions, or other events outside our reasonable control. We will provide available updates when we become aware of a material delay.
If we cannot hand an order to the carrier within the shipment time promised at checkout or in our order communications, we will notify you, provide a revised estimate, and offer the choice to accept the delay or cancel the unshipped order for a full refund. This delayed-shipment remedy also applies to custom products and is not overridden by the normal restriction on change-of-mind cancellations after production starts. We will obtain consent to delays and provide refunds as required by applicable law.
The custom-production clock does not run while we are genuinely waiting for required customer information or final-proof approval. We will explain what is missing and the resulting schedule; a delay on our side in preparing a proof is not treated as missing customer approval.
12. Lost, Damaged, or Incorrect Deliveries
Please inspect the package promptly after delivery and report damage, defects, incorrect items, or missing components as soon as possible, ideally within 7 calendar days, while delivery evidence is fresh. This is a prompt-reporting request, not a seven-day warranty or an automatic cutoff for a valid defect claim discovered later. See our Refund and Returns Policy for evidence and remedies.
If tracking has stopped updating unusually long, the package is beyond the estimated delivery window, or tracking says delivered but you cannot locate it, contact us with your order number. Wallaesthetic will open and follow up the carrier investigation, share available findings, and tell you when to expect our next update. We may ask you to check the delivery area, household members, neighbors, or building management and provide reasonable supporting information. A delivered scan alone will not automatically close your claim.
If the shipment is confirmed lost, we will arrange a replacement or refund as appropriate to the circumstances and your applicable rights, discussing the available options with you. A carrier investigation does not suspend or remove any mandatory consumer remedies.
13. Contact
For questions about production status, tracking, shipping delays, customs requests, or delivery problems, please use our Contact Us page and include your order number.
This policy does not limit any non-waivable rights available under applicable consumer-protection law.